About me
A small introduction about me, Thomas Traxler
Thomas Traxler
IT Specialist | Cybersecurity Enthusiast | Problem Solver
As a dedicated IT Specialist transitioning to Cybersecurity and System Administration, I bring a strong foundation in hardware and software troubleshooting, automation, and disaster recovery. My passion lies in implementing efficient solutions, adapting to new technologies, and contributing to critical IT projects.
Key Highlights:
- Experienced in resolving complex technical issues for diverse user groups
- Skilled in automation, saving hundreds of man-hours in my current role
- Part of a 5-person disaster recovery team, ensuring business continuity
- Proficient in computer repair, network troubleshooting, and system administration
- Recent graduate with an Associate's degree in Cybersecurity
I'm committed to leveraging my technical skills and problem-solving abilities to enhance organizational cybersecurity postures and IT infrastructures. My approach combines attention to detail with a drive for continuous improvement and innovation.
Outside of work, I enjoy web design, playing paintball, and spending quality time with my family. My background as a military brat has instilled in me adaptability and a strong work ethic, which I bring to every professional challenge.
I'm always eager to learn and take on new challenges in the ever-evolving world of IT and cybersecurity. Let's connect and explore how I can contribute to your team's success!
Download Printable Resume
My Expertise
Technical and Professional Skills
Technical Skills
- Computer Repair and Diagnostics
- Windows Administration
- PowerShell Scripting
- General Automation
- Web Technologies (HTML/CSS, Web Design)
- Network Troubleshooting
- Hardware and Software Diagnostics
- Virtualization Technologies
Administrative Skills
- Project Management
- Documentation
- Research and Analysis
- Typing (90+ WPM)
Soft Skills
- Communication
- Problem-solving
- Team Collaboration
- Adaptability
- Customer Service
- Interpersonal Skills
Additional Relevant Skills
- Cybersecurity Fundamentals
- IT Security Best Practices
- System Administration
- Data Backup and Recovery
- Disaster Recovery
- User Training and Support
Work Experience
My professional journey
Present
City of Albany
IT Specialist
• Resolve hardware, software, and communication issues for staff and users, both remotely and in-person.
• Analyze customer technical requirements, upgrade systems, and perform installations and major repairs with Dell hardware expertise; diagnose equipment malfunctions, maintain records, and manage vendor communications regarding technical issues.
• Attend training sessions to stay updated with new technologies and participate in meetings with vendors to discuss software solutions.
Dec. 2023
Realm Technologies
Computer Repair Technician
• Troubleshoot, diagnose and repair hardware of Dell/HP/Lenovo laptops, desktops, netbooks, tablets, that are covered under warranty.
Jun. 2021
Freelance
Web Developer
• Design and manage websites, ranging from minor projects to full rebuilds.
Oct. 2019
Good Life Vapor
Technical Support / Wholesale Manager
• Led the wholesale team, coordinating efforts and streamlining processes.
• Installed, set up, and repaired software and technology across three locations and a warehouse, including computers, checkout tablets, and camera systems.
• Oversaw website management, enhancing user accessibility and navigation for order placement.
Education
My academic journey
Associates of Applied Science in Cybersecurity
Albany Technical College
Bachelor of Science in Middle Grades Education
Albany State University
Associates of Science
Darton State College
Certifications
Professional qualifications I have achieved
Dell Certified Technician
HP Certified Technician
Lenovo Certified Technician
Georgia Assessments for the Certification of Educators (GACE)
Get In Touch
Please contact me below if you would like to get in touch!